Subscription and Refund Policy

Last updated: May 13, 2026

This Subscription and Refund Policy applies to all paid subscriptions on the Too Shy platform, operated by FLOWVATE DEVELOPMENT LTD. By subscribing to a paid plan, you acknowledge and agree to the recurring billing, cancellation, and refund terms set out below.

1. General Principle

All sales are final. Due to the nature of digital services that are delivered immediately upon purchase (AI-generated messages, voice notes, and images), paid subscriptions are generally non-refundable once the billing cycle has begun.

2. Cancellation

You may cancel your subscription at any time. Cancellation is effective at the end of the current billing period. After cancellation:

  • You retain access to paid features until the end of the current billing period.
  • No partial or prorated refunds are issued for unused time within the billing period.
  • Your account reverts to the Free tier once the paid period expires.
  • Conversation history and memory are preserved on the Free tier (subject to Free tier limitations).

3. Annual Subscriptions

Annual subscriptions are billed as a single upfront payment for 12 months at a discounted rate. Annual subscriptions are non-refundable after 48 hours from the date of purchase. If you cancel an annual subscription, your access continues until the end of the 12-month period. No partial refunds are issued for the remaining months.

4. 48-Hour Cooling-Off Period

We offer a 48-hour cooling-off period from the time of your first paid subscription purchase. If you request a refund within 48 hours of your initial purchase and have not excessively used the Service during that period, we will process a full refund.

This cooling-off period applies only to the first purchase. Renewals, upgrades, and subsequent purchases are not eligible for the cooling-off refund.

"Excessive use" is defined as:

  • Sending more than 100 messages during the 48-hour period.
  • Requesting more than 10 AI-generated images.
  • Requesting more than 10 voice messages.

5. Exceptions

Refunds may be considered at our sole discretion in the following limited circumstances:

  • Duplicate charge: If you were charged twice for the same subscription period due to a billing error.
  • Service unavailability: If the Service was completely unavailable for more than 72 consecutive hours during your billing period, and we failed to extend your subscription accordingly.
  • Unauthorized charge: If your payment method was used without your authorization (subject to verification).

We do not issue refunds for:

  • Dissatisfaction with AI-generated content quality or personality.
  • Changes in personal circumstances or preferences.
  • Failure to cancel before a renewal date.
  • Temporary service interruptions lasting less than 72 hours.
  • Account termination due to violation of our Terms of Service or Content Policy.

6. How to Request a Refund

To request a refund under the eligible circumstances above, email us at support@tooshy.ai with:

  • Your account phone number or Telegram ID.
  • Date of the charge.
  • Reason for the refund request.

We will review your request and respond within 5 business days. Approved refunds are processed via the original payment method through Stripe and may take 5–10 business days to appear on your statement.

7. Chargebacks

If you initiate a chargeback through your bank or credit card provider instead of contacting us first, we reserve the right to permanently terminate your account and contest the chargeback with evidence of service delivery. We encourage you to contact us at support@tooshy.ai before initiating a chargeback.

8. EU Consumer Rights

If you are a consumer in the European Union, you have a statutory 14-day right of withdrawal for digital content purchases. However, by using the Service immediately after purchase, you acknowledge that the digital content delivery has begun, and you expressly consent to waive your right of withdrawal under Article 16(m) of the EU Consumer Rights Directive 2011/83/EU.

9. Contact

For refund requests or billing questions: support@tooshy.ai

FLOWVATE DEVELOPMENT LTD
8046, Paphos, Galateias 2-4, Cyprus